According to the J.D. Power 2026 U.S. Medicare Advantage Study released Tuesday, overall member satisfaction fell 12 points this year to 611 on a 1,000-point scale; the second consecutive annual decline and a 41-point drop since 2024.
Behind that slide is retirees feeling the pinch of rising prescription drug costs, higher outpatient expenses, and narrower provider networks, and they don’t feel their health plans are helping them manage any of it. ARTICLE