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Bulletins and other Guidance
- Compliance Bulletin_Notification Requirements for Data Loss or Misuse of Data_FinalDo Not Call/Do Not Contact Policy
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- Member Connection & Retention Agent Guide
- Complaint Drivers and How to Avoid Them
- Compliance Update – Reminder About Information on PAP Special Enrollment Period
- Compliance Update – Best Practices Regarding Referral Fees
- Compliance Update – Virginia Telephone Privacy Protection Act
- TPMO Marketing and Communications Guidance
- Compliance Update – Appropriate Use of Disaster (DST) Special Enrollment Period Code
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Freedom Health Compliance Policies
Humana Compliance Policies
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- Call Recording Job Aid
- Call Recording FAQs
- Policy Scope of Appointment
- Call Quality Audit Tool
- CPL-AP-066b Job Aid_Interpreter Services for External Agents
- CPL-ISO-155f – Honors Plans and Tricare for Life_VA_ChampVA Job Aid
- CPL-ISO-155e – Part B Giveback Job Aid
- CPL-ISO-155d – Chronic Care SNP Job Aid
- CPL-ISO-155c – Enrollment with a Decision Maker – Job Aid
- CPL-ISO-155b – Veteran Healthcare and Engagement – Job Aid
- CPL-ISO-155a – Presentation of Benefits – Job Aid
- CPL-ISO-155 – Late Enrollment Penalty – Job Aid
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