CMS Statement on System Changes to Stop Unauthorized Agent and Broker Marketplace Activity

The Centers for Medicare & Medicaid Services (CMS) is committed to protecting consumers from bad actors and ensuring the program integrity of the Federally-facilitated Marketplace (FFM). That’s why CMS is taking additional action to address increases in unauthorized changes in consumers’ enrollments by agents and brokers. Starting on July 19, 2024, CMS will block an agent or broker from making changes to a consumer’s FFM enrollment unless the agent is already associated with the consumer’s enrollment. Today’s new steps build on CMS’ previous work to protect consumers on the FFM by suspending and terminating agents and brokers who perform unauthorized Marketplace activity. ARTICLE