YourFMO Compliance CMS Approved Scripts Compliance Bulletin Videos Carrier Resources YourFMO Compliance Guidance FEMA Site to Check Disaster Information 2026 YPC Sales Script – Call Center Use (Approved for Field Agent Telesales) 2026 YPC Sales Script – Field Agent Telesales Use ONLY Breach Notification Rule Providing Support Post-AEP Combatting FWA Together HIPAA Privacy Rule Avoid Phishing Attacks COMPLIANCE POLICIES AND PROCEDURES Policy on Special Election Period (SEP) Oversight YourFMO MA Member Contact Guide w Bleeds Virginia Telephone Privacy Protection Act Important Reminder: Proper Use of ACC SEP (Accessible Format Delay) YourPlanChoice Policy on Use of Lead Vendors by Agents/Agencies Required Reading and Distribution COMPLIANCE POLICIES AND PROCEDURES Use of Lead Vendors by Agents/Agencies Complaint Drivers and How to Avoid Them TPMO Marketing and Communications Guidance LPPO & HMO D-SNP Sales Tips: Set Expectations, Avoid Complaints Compliant Use of Informational,Telesales, and Enrollment Scripts Notification Requirements for Non-Compliance with CMS Regulations Focused on Data Loss, Misuse, or Breach Reminder About Information on PAP Special Enrollment Period s Appropriate Use of Disaster (DST) Special Enrollment Period Code Compliant Use of Informational, Telesales, and Enrollment Scripts Application Signature Reminder Information on PAP ACC and MCD Best Practices Regarding Referral Fees YourPlanChoice Policy on SEP Use SEP for Individuals Affected by a Disaster or Emergency REQUIRED READING AND DISTRIBUTION Reminder: YourPlanChoice Policy on SEP Use and Consequences for Misuse of SEPs
